Restarting the eSUB Sage 300 Connector

This article outlines how to restart the eSUB Sage 300 Connector service. Some reasons why the connector service would need to be restarted include, but are not limited to:

• The Server was restarted.
• Network configurations on the server were changed.
• Windows Logon or Domain were changed.

Please follow these steps to restart the connector service:

1. Open the server where the eSUB Sage 300 Connector is installed, in the windows search bar, search for Services and launch the app.
2. Once Services is open, look for the “eSub Connector” service, right-click on it and select “Restart”.
3. It takes about 5 seconds for the service to restart, if the restart is successful, the status will update to “Running”.

Note: Once the Connector has been restarted, it takes about 15 minutes for Data between Sage and eSUB to start syncing again.